Where is my order?
Every order ships with a tracking number sent by email within 2 hours of dispatch. Use the order tracker with your email + order number for live status.
Talk to us — we ship gear, but we answer messages too.
Three ways to reach our team: live chat (fastest), email, or this contact form for anything that needs an attachment. We typically reply within 4 working hours and cover support in EN, ES, FR, and DE.
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EMAIL US
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CALL US · 24/7
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LIVE CHAT
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VISIT OUR FLAGSHIP
214 Market Street
San Francisco, CA 94103
San Francisco, CA 94103
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SUPPORT HOURS
Mon — Fri · 06:00 — 22:00 PT
Sat — Sun · 08:00 — 18:00 PT
Sat — Sun · 08:00 — 18:00 PT
Quick answers
Full help centre →How do returns work?
30 days, no questions asked. Initiate from your account → orders → return. We email a prepaid label; drop off at any carrier point. Refund hits your card 3 – 5 business days after we receive it.
Do you ship internationally?
Yes — to 48 countries. Free standard shipping on orders over $50 to the US, EU, UK, Canada, and Australia. Other destinations carry a flat shipping fee shown at checkout.
What is the warranty?
Every Sprylo order ships with a 2-year limited warranty in addition to the manufacturer's. Optional extended cover (3 or 5 years) can be added at checkout from $39.