Frequently Asked Questions

CardioCare combines board‑certified expertise, advanced diagnostic technology, and a patient‑first philosophy. Our cardiologist, Dr. Jonathan Carter, has over 20 years of experience and personally reviews every case. We offer a full continuum of care — from preventive screenings to interventional procedures and cardiac rehab — all under one roof.

Our main clinic is at 123 Medical Center Drive, Suite 400, New York, NY 10001. We are easily accessible by public transportation and offer on‑site parking. For directions, visit our Contact page.

We are open Monday through Friday from 8:00 AM to 8:00 PM, and Saturday from 9:00 AM to 5:00 PM. On Sundays, we handle emergencies only via our 24/7 hotline.

Yes! We offer secure video consultations for follow‑up visits, medication reviews, and initial assessments where a physical exam is not immediately required. Telemedicine appointments are available Monday through Saturday, 9:00 AM to 5:00 PM.

You can book directly online through our website, call the clinic at +1 (212) 555-0123 during business hours, or email appointments@cardiocare.com. We confirm all appointments within 2 business hours.

Please bring a photo ID, your insurance card, a list of current medications (including dosages), any recent lab results or medical records, and a log of home blood pressure readings if you have one.

We ask for at least 24 hours' notice if you need to cancel or reschedule. Late cancellations and no‑shows may be subject to a fee. This allows us to offer the time slot to another patient.

A new patient consultation typically lasts 45–60 minutes. Follow‑up visits are usually 20–30 minutes. If additional tests like an ECG or echocardiogram are performed on‑site, plan for extra time.

A comprehensive preventive screening includes advanced lipid profiling (including Lp(a) and ApoB), high‑sensitivity C‑reactive protein (hs‑CRP), a resting ECG, blood pressure assessment, and a risk‑stratification consult. Depending on your age and risk factors, we may also recommend a coronary artery calcium (CAC) score.

A resting ECG takes about 5–10 minutes. It's completely painless — electrodes are placed on your chest, arms, and legs to record your heart's electrical activity. You simply lie still while the machine captures the data.

Our rehab program is designed for patients recovering from a heart attack, coronary artery bypass surgery, angioplasty/stent placement, valve surgery, and those with stable angina or heart failure. It includes monitored exercise, education, and emotional support.

Yes. We diagnose and manage all types of arrhythmias, including atrial fibrillation. Our electrophysiology team offers advanced treatments such as medication management, cardioversion, and catheter ablation when appropriate.

We accept most major insurance plans, including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, Cigna, UnitedHealth, and many more. Please contact our billing team to verify your specific plan before your appointment.

We accept cash, checks, and all major credit/debit cards (Visa, MasterCard, American Express, Discover). Payment is due at the time of service unless other arrangements have been made in advance.

Yes. For patients with high deductibles or limited coverage, we offer flexible payment plans. Speak with our billing department before your visit to discuss options and avoid surprises.

Many insurance plans cover preventive services, especially if you have risk factors like high blood pressure or a family history of heart disease. We recommend calling the number on the back of your insurance card to confirm your specific benefits.

Call our emergency line immediately if you experience severe chest pain, difficulty breathing, sudden confusion, loss of consciousness, or any symptom that feels life‑threatening. Our cardiac nurses are available around the clock to advise you.

No, we are a cardiology clinic, not a hospital emergency department. For life‑threatening emergencies, always call 911 or go to the nearest ER. However, we do accept same‑day urgent visits for stable but concerning symptoms — please call ahead.

A cardiac nurse will answer, assess your symptoms, and guide you on the next steps. If needed, they can coordinate with EMS, alert the on‑call cardiologist, and prepare for your arrival at a partner hospital to minimize treatment delays.